ITALY Readers's Tips - flew from Lamezia/Milan/Paris/Dublin with Alitalia and and Air France I agree, Customer Service is atrocious whereby they patch you through to an answer machine.Bag was "lost" in Milan on Saturday and it was returned to my house on Tuesday night I'm sure it will turn up. If you booked your flight through an Agent, why not give them some grief and ask them to act on your behalf Hope you enjoyed Rome.

Aha Baggage arrived on 2nd day (but still too bad they don't answer the phone at the airline. Any recent experiences with Alitalia

Name us one airline that has never had a bag go astray and I'll show you the Man on the Moon. Ask airline employees how it works: Most of the time when bags go astray they are not under the control of the airline but of the airport's conveyance systems.hen that bag disappears behind the agent that just checked you in and tagged the bag, it disappears into the guts of the airport where the airport workers, not the airline workers, will deal with it. That said, some airlines are slicker in customer relations than others, the feelgood factor comes into it here.ut blaming airlines for losses is mostly futile. Affix your luggage tags inside and outside and in all pockets of the luggage, with dates and addresses and hotels and phone numbers, a veritable itinerary of your trip, it will help having the bags delivered to the right place at the right time. Most bags turn up, by far, especially if that information is present in more places than one (not just in a tag that can easily get ripped off in the melee. Glad you got yours back.

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